Conflict is inevitable. And while it can sometimes be destructive, it doesn’t have to be. Conflict has the potential to make you stronger and more resilient if you use some simple strategies to resolve conflict in the workplace.
In this article, we’re going to explore seven strategies that will help you do just that but first, let’s take a look at what workplace conflict actually is.
What is Workplace Conflict?
Workplace conflict is defined as “a disagreement between two or more people in the workplace characterized by an emotional response on one or both sides.” In other words, when there’s a disagreement at work and someone (or both parties) gets upset, that’s workplace conflict.
Workplace conflict can hurt business in several ways. First, it can lead to decreased productivity as people spend time arguing or trying to avoid arguments. Second, it can damage relationships between coworkers and create a hostile work environment. This can make it difficult for people to work together effectively and can even lead to employees leaving the company. Finally, conflict can lead to legal problems if it results in harassment or discrimination.
So, how can you resolve workplace conflict? Here are seven strategies!
7 Strategies on How to Resolve Conflict In The Workplace
Sometimes, the best way to deal with conflict is to avoid it altogether. If you know that you have a coworker who tends to get into arguments or someone who consistently rubs you the wrong way, it might be best to steer clear of them. Of course, this isn’t always possible (primarily if you work in a small office), but do your best to avoid potential conflict triggers.
2. Open Communication
One of the best ways to resolve conflict is to communicate openly and honestly with the person (or people) you have disagreements. This can be difficult, but it’s important to remember that effective communication is key to resolving conflict. Avoid getting defensive, and try to see the situation from the other person’s perspective. If you can have a calm, rational conversation about the issue, you’ll be much more likely to come to a resolution that works for both of you.
3. Seek Mediation
If you’ve tried to resolve the conflict on your own but haven’t been successful, you might want to seek mediation. Mediation is a process in which an impartial third party helps two or more people resolve a dispute. A mediator doesn’t take sides or make decisions for the parties involved; instead, they help facilitate communication and find common ground. If you’re interested in mediation, you can talk to your HR department or a judicial arbitration mediation service.
4. Let It Go
Sometimes, the best thing you can do is let it go. If the conflict is minor and not worth your time and energy, it might be best just to move on. This doesn’t mean that you have to be best friends with the person you had the disagreement with, but it does mean that you should try to put it behind you and focus on more important things.
5. Be Assertive
It’s important to be assertive when resolving conflict. This means standing up for yourself and your beliefs while still respecting the other person’s point of view. If you can find a middle ground, everyone will be more likely to be happy with the resolution. However, you shouldn’t be afraid to stand your ground if you truly believe that you’re right.
6. Be Willing to Compromise
Compromise is an important part of conflict resolution. To find a resolution that works for everyone, you might have to be willing to give up something that’s important to you. This can be difficult, but it’s often necessary to find a solution that everyone can live with.
7. Maintain a Positive Attitude
It’s also important to maintain a positive attitude when trying to resolve conflict. No one wants to work with someone who’s constantly negative or always looking for a fight. So, even if you don’t see eye to eye with the person you’re arguing with, try to remain positive and respectful.
Bonus Tip: Don’t Take Things Too Personally!
It’s important to remember that not everything is personal. Just because someone disagrees with you doesn’t mean they don’t like or respect you. So, try to separate the issue from the person and focus on finding a resolution.
Conflict in the workplace can lead to decreased productivity and can create a hostile environment. It is essential to nip conflict in the bud as soon as possible. By following the above strategies, you can resolve conflict and improve communication in the workplace.